Shipping & Returns

Shipping and Return Policy

Information about shipping, delivery timeframes, and return procedures. We're committed to providing transparent and reliable shipping services with hassle-free returns.

48-72 hours processing time

30-day return window

Shipping Policy

Shipping Information

Detailed information about our shipping processes, delivery times, and requirements

Logistic Partners and Turnaround Time

We normally deliver all our orders within 48-72 hours of receiving the order. We deliver the products throughout the world using our logistic partners DHL, Blue Dart, Speed Post, and for domestic delivery using established Local Couriers depending upon the destination.

Depending on the geographic location of the customer it may take about 3 to 12 working days to deliver the product to the customer door. The shipping time mentioned anywhere on the website are approximate and we cannot guarantee them. Customers are recommended to place an order early on if they have a deadline to meet.

Apart from the shipping time, in case the product has to be tailored to meet the customers requirement, it shall need time for production, which varies from 15 days to 20 days depending on the production requirement and quantity ordered.

Domestic Orders

The following conditions are applicable for shipping within India:

Shipping Charges:

No Free shipping unless otherwise stated during an offering on the website

Shipping charges as applicable shall either be there on the site or intimated to the customer if required at the time of placement of order

Delivery Schedule:

Delivery Time: 9:00 AM – 5:00 PM (IST) during Business Days i.e., Monday to Friday only

We appreciate our customers buying during Holidays, and we make all efforts to ship the goods during Holidays, but we do not guarantee shipping or deliveries during public holidays

Express Shipping:

Express shipping charges would be additional and free shipping would not be applicable for Express shipping requests

Request our customers to plan their shopping & delivery in advance to avoid delays

Replacement/Exchange will get delivered in 5 days

International Orders

The following conditions are applicable for shipping International Orders:

Shipping Providers:

Shipping charges are additional for international orders as applicable and shall differ from country to country and service providers

We will chose reputed Shipping Service providers / Courier companies such as DHL / FedEx / TNT / DTDC / ICL / First Flight / Professional Couriers, etc.

We have special arrangements with a few the providers for giving the best shipping price to our esteemed customers

Pricing:

International Shipping charges are at actual charges collected by the 3rd Party

Express shipping charges would be additional and free shipping would not be applicable for express shipping requests

Mandatory Requirements for Shipping

Customer Responsibilities:

Customers are responsible for providing Shipping details which should include Proper Name, address with City / State/ Country, Postal code, Land Marks if any and also Telephone numbers with an alternate numbers to ensure proper delivery

Delivery Process:

eDaakiya will make all efforts to deliver your purchased items in minimum time possible, but we will not be responsible for any Loss/damage due to natural calamities, accidents, mistake by shipping service provider

eDaakiya shall and cannot be liable for any damages/loss due to lack of proper shipping information

Delivery Arrangements:

At the time of delivery, if you are not available to receive the parcel, the courier company would get in touch with you to arrange for re-delivery or you can pick it up from their office location

In case if you have provided the office address, due to security reasons products might get delivered at the security desk itself, so please make sure you are aware of this & check with the security desk

We do not take responsibility for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery

Customs Duty

For international deliveries, please note that the courier company would bill any kind of customs or duties as applicable for the ordered items separately to the customer at the time of delivery which will depend on the rules and regulations of the country.

The duties and taxes are not included in the price of the product. Please note that, duties and taxes if any are to be borne be by the customer only.

Return Policy

Return Information

Comprehensive return policy ensuring customer satisfaction and hassle-free returns

Eligibility

Eligible Returns:

Goods eligible for return include those damaged during transit, incorrectly delivered items, or shipments that were not delivered at all

Customers must provide valid proof of the issue, such as photographic evidence of damage or discrepancies

Timeframe

Within 30 days we complete our return shipment and close the lifecycle of the Order

Any requests for returns made outside of this timeframe may not be accepted

Return Procedure

Initiating Returns:

Customers must contact our customer service team either through our designated hotline or via email to initiate a return request

A return form will be provided, which must be filled out with necessary details including order number, reason for return, and item description

Condition of Goods

Return Requirements:

Returned items must be in their original packaging and unused

All accompanying accessories, manuals, and documentation must be included

The condition of the returned goods will be inspected upon receipt, and refunds or replacements will be processed accordingly

Refund or Replacement

Processing Options:

Customers may choose between receiving a full refund for returned items or opting for a replacement shipment

Refunds will be issued to the original payment method within 5-7 business days after the returned goods have been inspected and processed

Responsibility of Return Costs

The logistics aggregator company will cover the cost of return shipping for eligible returns

Customers will be provided with prepaid shipping labels to facilitate the return process

Exceptions

Non-Returnable Items:

Certain items may not be eligible for returns, such as perishable goods, custom orders, or items purchased during promotional periods

Customers will be notified at the time of purchase if any exceptions apply to their order

Dispute Resolution

In the event of a dispute regarding the condition of returned goods or refund amounts, customers may contact our customer support team for assistance

We are committed to resolving disputes in a fair and timely manner, ensuring customer satisfaction

Customer Support

For any inquiries or assistance regarding returns, customers can reach out to our dedicated customer support team at edaakiya@gmail.com.

Legal Compliance

Our return policy complies with all relevant laws and regulations governing consumer rights and returns in the regions where we operate. We are committed to upholding the highest standards of customer service and satisfaction in accordance with legal requirements.

Need Help with Shipping or Returns?

Our customer support team is here to assist you with any shipping or return inquiries. Contact us for personalized assistance.