Terms & Conditions

Terms & Conditions

Read our terms and conditions. These terms govern your use of Edaakiya's services and establish the legal framework for our business relationship. Please read carefully before using our platform.

Last updated: Current version

1. Introduction

This website www.edaakiya.com (hereinafter referred to as the "Website") is referred as the "Company" or "we" or "us" or "our" having its registered office at Sector 45, Gurugram, HR, 122022.

These Terms and Conditions are applicable to users of the Company's website www.edaakiya.com (hereinafter referred to as "Website"). The user of the Website (henceforth referred as the "User" or "You" or "Your") includes merchants, clients and service recipients of the Company (natural or legal person) registered with the Website and all of their employees and authorised users ("Merchant") and/or unregistered guest users, end-customers.

These are standard terms and conditions (hereinafter referred to as "Terms and Conditions") in form of electronic record in terms of Information Technology Act, 2000 and rules under as applicable and provisions to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record does not require any physical or digital signatures.

By using the services and tools provided on the Website, it is deemed that You have read and accepted the terms and conditions contained herein. If You transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. Use of the Website by You shall governed by these terms and conditions and shall constitute your binding obligations with the Company.

2. Services

The Company provides various services to the Merchants and Users ("Services") through the Website. The use of the Website for the Services provided by the Company to the Merchant are additionally governed by the service agreement and/or merchant agreement as may be separately executed between the Merchant and the Company from time to time.

When the User (including Merchant) uses any of the Services provided by the Company through the Website, You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such Services, and privacy policy of the Company, and they shall be deemed to be incorporated into this Terms and Conditions and shall be considered as an integral part of this Terms and Conditions.

The Company reserves the right, at its sole discretion, to change or modify these Terms and Conditions, from time to time without any obligations to inform You. It is your responsibility to check the Terms and Conditions periodically for changes. Your continued use of the Website following the posting of changes will mean that You have read and thereby accept and agree to the changes.

As long as You comply with these Terms and Conditions, the Company grants You a personal, non-exclusive, non-transferable, limited right to enter and use the Website. All rights including copyright, in this Website are owned by the Company or otherwise licensed to the Company. Any use of this Website or its contents, including copying or storing it in whole or part without the permission of the Company is prohibited.

WhatsApp Notification Service:

Users will receive WhatsApp push notifications for tracking updates, including AWB generation, shipped, out for delivery, delivered, NDR (Non-Delivery Report), and returned statuses
A charge of ₹1.52 per notification (exclusive of GST) will be applicable
This service is mandatory and cannot be disabled for any user
By using our platform, users agree to these terms and accept the charges associated with the notification service

3. Agreement to Terms

ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.

Account Requirements:

You must provide your full legal name, address, a valid email address, and any other information needed in order to complete the signup process
If any information you have provided is found to be false, your account will be put on hold at which time you will be unable to use Edaakiya services
You are responsible for keeping your password secure. Edaakiya cannot and will not be liable for any loss or damage from your failure to maintain the security of your account and password

Usage Restrictions:

You may not use Edaakiya service for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws) as well as the laws of India
You are responsible for all activity and content (data, graphics, photos, links) that is uploaded under your Edaakiya account
The Quality of the Products you ship through Edaakiya is totally your responsibility. You are liable to provide any customer service regarding the product quality, Edaakiya in no way is liable to refund/exchange any product sold by you on your behalf
A breach or violation of any of the Account Terms as determined in the sole discretion of Edaakiya will result in an immediate termination of your services

4. Registration Eligibility

Use of the Website is available only to persons who can enter into a legally binding contract under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website.

As a minor if You wish to use or transact on the Website, such use or transaction may be facilitated by your legal guardian or parents. The Company reserves the right to terminate and refuse to provide You with access to the Website if it is brought to its notice or if it is discovered that you are under the age of 18 years or are incompetent to contract as per applicable laws.

Fraud Prevention:

Without limiting any other remedies, We may suspend or terminate Your membership account if We suspect that You (by conviction, settlement, insurance or escrow investigation, or otherwise) have engaged in fraudulent activity in connection with the Website.

5. Your Account and Registration Responsibilities

If You are a Merchant to the Company registered with the Website, You shall be responsible for maintaining the confidentiality of your User ID and Password and You shall be responsible for all activities that occur under your User ID and Password.

You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or the Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Terms and Conditions, then the Company has the right to indefinitely suspend or terminate or block access of your registration with the Website and refuse to provide You with access to the Website.

You shall also be the sole owner of the Password and shall be responsible for the consequences arising out of disclosure of the Password and/or consequential unauthorized use of the material or content on the Website.

6. Communications

When you register on the Website, You will receive emails from the Company. The emails will be regarding your transactions, account servicing and promotional emails related to the Website.

7. User Content

In order to provide efficient Services, the Merchant is required to provide certain information and data (including sensitive personal data or information) relating to the customer of the Merchant. The Merchant shall ensure that they have adequate consent and authority from its customer to share such data and information with the Company.

Prohibited Content:

You shall not host, display, upload, modify, publish, transmit, update or share any information on the Website that:

Belongs to another person to which You do not have any right to
Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever
Is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual
Harasses or advocates harassment of another person
Involves the transmission of "junk mail," "chain letters," or unsolicited mass mailing or "spamming"
Infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy
Promotes an infringement of, or illegal or unauthorized copy of another person's copyrighted work
Provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone
Contains video, photographs, or images of another person without his or her express written consent and permission
Refers to any website or URL that contains material that is inappropriate for the Website
Tries to gain unauthorized access or exceeds the scope of authorized access to the Websites
Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order
Shall not be false, inaccurate or misleading
Shall not create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers

The Company is under no obligation to review any messages, information or content ("Records") provided by You on the Website, and the Company assumes no responsibility or liability relating to any such Records on the Website.

8. Use of Website

You agree, confirm and undertake that your use of the Website shall be strictly governed by the following binding principles:

Prohibited Activities:

You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology to access, acquire, copy or monitor any portion or Content of the Website
You shall not attempt to gain unauthorized access to any part, section or feature of the Website, or any other systems or networks connected to the Website
You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website
You shall not probe, scan or test the vulnerability of the Website or any network connected to the Website nor breach the security or authentication measures
You may not reverse look-up, trace or seek to trace any information of any other User of the Website
You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website
You shall not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity
You may not use the Website or any Content for any purpose that is unlawful or otherwise prohibited by these Terms and Conditions

9. Trademark, Copyright and Restriction on the use of Website Content

All text, graphics, User interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the Website is owned, controlled or licensed by or to the Company, and is protected by copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

Except as expressly provided in these Terms and Conditions, no part of the Website and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, website or other medium for publication or distribution or for any commercial use, without the Company's express prior written consent.

You shall not purchase search engine services or other pay per click keywords (such as Google AdWords), or domain names that use Edaakiya or Edaakiya trademarks and/or variations and misspellings thereof.

10. Other Dealings

The Company provides various services to the Merchants and Users ("Services"). The performance of services by the Company depends on the accuracy of information and records of the Users. From time to time, You shall be responsible for providing information relating to the products and/or services proposed to be sold by You. In this connection, You undertake that all such information shall be accurate in all respects.

Disclaimers:

The Company does not warrant that the results that may be obtained from the use of the Service will be accurate or reliable
The Company does not warrant that the quality of any products, information, or other material purchased or services availed by you through the Service will meet your expectations, or that the Service will be completely error free
You hereby expressly understand and agree that the Company shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of or inability to use the Service

Indemnification:

You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, Edaakiya partners, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of this Agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party.

The Company may immediately terminate membership / account of any User who verbally or in written form abuse (including threats of abuse or retribution) any customer, employee, member, or officer of the Company.

12. Payment

There are different payment term options available and depending on the payment term agreed by the Merchant with the Company, the Merchant has to pay the invoices as raised by the Company within the stipulated credit period as agreed in the service agreement or merchant agreement as may be entered into between the Company and the Merchant, from time to time.

Payment Disclaimers:

While availing any of the payment method/s offered at the Website, the Company will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:

Lack of authorization for any transaction/s
Exceeding the pre-set limit mutually agreed by You and between your bank/s
Any payment issues arising out of the transaction
Decline of transaction for any other reason/s

All payments made against the Services on the Website by You, shall be compulsorily in Indian Rupees acceptable by the Union of India. The Company does not accept any other form of currency with respect to the purchases made on the Website.

13. Cancellation of Order

The Company reserves the right to cancel any Service order without any explanation for doing so, under situation where the Company is not able to meet the requirement of the Service order placed or order so placed/cancelled does not comply with the policy of the Company or Service order has invalid address/incorrect information or for any other reason.

However, the Company will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned persons.

14. Merchant Account Usage Conditions

Important Guidelines:

You shall clarify any doubts/concerns with respect to usage of the merchant account before placing actual Service orders for your customers. In case orders are placed in the wrong slab/weight category or mode of transport, the Company will not be liable to reimburse any additional amount deducted
You are required to enter the correct dimensions and weights for each order placed on the Website to reduce any discrepancies later. Any pickup delays or discrepancies caused due to incorrect entry of weights/dimensions shall not be the Company's responsibility
Zones are pre-defined as per the source pin code for each membership account, charges will be applicable on this definition. You are requested to check the zoning matrix before placing any order. The Company shall not be liable for any discrepancy arising due to this

15. Banned Restricted Products and Services

The Merchant shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.

Prohibited Items:

Without prejudice to the generality of the above, the Company does not permit Services of following items:

"Securities" within the meaning of the Securities Contract Regulation Act, 1956, including shares, bonds, debentures, etc. and/or any other financial instruments/assets of any description
Living, dead creatures and/or the whole or any part of any animal which has been kept or preserved by any means whether artificial or natural including rugs, skins, specimens of animals, antlers, horns, hair, feathers, nails, teeth, musk, eggs, nests, other animal products of any description the sale and purchase of which is prevented or restricted in any manner by applicable laws (including those prohibited under The Wildlife Protection Act, 1972)
Weapons of any description
Liquor, tobacco products, drugs, psychotropic substances, narcotics, intoxicants of any description, medicines, palliative/curative substances
Religious items, including books, artifacts, etc. of any description or any other such item which is likely to affect the religious sentiments of any person
"Antiquities" and "Art Treasures" in violation of the provisions of the Antiquities and Art Treasures Act, 1972("the Act")
Used cellular phone SIM Cards

Furthermore, you agree to display and adhere to a terms of use or other user-type agreement, as well as a privacy policy, governing Your operation of Your Store and Your conduct with Your Store's customers.

16. Breach

Without limiting other remedies, the Company may limit your activity, immediately remove your information, warn other Users of your actions, immediately temporarily/indefinitely suspend or terminate or block your registration, and/or refuse to provide You with access to the Website in the event, but not limited to:

If You breach these Terms and Conditions or Privacy Policy or other rules and policies, if any
If the Company is unable to verify or authenticate any information You provide
If it is believed that your actions may cause legal liability for other Users or for the Company

The Company may at any time at its sole discretion reinstate suspended Users. A User that has been suspended or blocked may not register or attempt to register with the Website or use the Website in any manner whatsoever until such time that such User is reinstated by the Company.

Notwithstanding the foregoing, if You breach the Terms and Conditions or Privacy Policy or other rules and policies, the Company reserves the right to recover any amounts due and owing by You or to take strict legal action including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against You.

17. Indemnity

You shall indemnify and hold harmless the Company its licensee, affiliates, service partners, service providers, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of this Terms and Conditions, other Policies, or your violation of any law, rules or regulations or the rights of a third party.

18. Limitation of Liability

The Company will not be liable to you (whether under the law of contract, the law of torts, law of equity or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this Website.

Under no circumstance, including, but not limited to, negligence, shall the Company be liable for any indirect, incidental, special, exemplary, or consequential damages that result from the use of, or the inability to use, including but not limited to the information, materials on the page, page content, page code, User services or the software.

While the Company shall take reasonable precautions against security breaches, no webpage or internet transmission is completely secure, and as such, the Company shall not be liable for any indirect, special, exemplary, or consequential damages that may result from unauthorized access, hacking, data loss, or other breaches that may occur.

19. Force Majeure

The Company is not liable for any delay in the performance or non-performance of any of its obligations hereunder and shall not be liable for any loss or damages caused thereby where the same is occasioned by any cause whatsoever that is beyond our control including but not limited to an act of God, war, civil disturbance, governmental or parliamentary restrictions, prohibitions or enactments of any kind, or accident or non-availability/ delay in transport.

Grievance Officer Contact

For any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website and in accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Contact Information

The Grievance Officer
Edaakiya
Email
edaakiya@gmail.com
Address
Sector 45, Gurugram, Haryana, 122022

Questions About Our Terms?

If you have any questions about these Terms and Conditions or need clarification on any point, our legal team is here to help.